Telephonist – Colchester Office

Job Description

About Us:

We are a well-established law firm with offices throughout Essex, offering a wide range of legal services to individuals and businesses. With a commitment to providing exceptional client care and delivering high-quality legal advice, we are looking to expand our team.

Role Overview:

We are seeking a friendly, professional, and highly organised Telephonist to join our team at our Colchester office. As the first point of contact for clients and callers, you will play a pivotal role in ensuring that calls are managed efficiently and that our clients receive a welcoming and helpful service.

Key Responsibilities:

• Answering inbound calls promptly and directing them to the appropriate department or individual
• Managing a high volume of calls with professionalism and accuracy
• Taking messages and ensuring they are passed on to the relevant person in a timely manner
• Providing general information to clients and assisting with basic inquiries
• Maintaining a professional and courteous demeanor in all interactions
• Supporting other administrative tasks as required

Essential Skills & Qualifications:

• Previous experience in a telephonist or receptionist role (preferably in a legal or professional services environment)
• Excellent communication skills, both verbal and written
• Friendly, approachable, and confident telephone manner
• IT literate with experience using Microsoft Office and telephone systems

Desirable:

• Previous experience working in a law firm or legal environment is a plus but not essential

Why Join Us?

• Join a supportive, professional team where your contributions are valued
• Opportunities for professional development and career progression
• A positive working environment in a well-regarded law firm

If you are passionate about providing outstanding service and have the skills to manage a busy switchboard, we would love to hear from you!